Support & maintenance. Your system, kept healthy after launch.
Monthly support for the software and automations we build, or that someone else built, covering updates, fixes, monitoring and small improvements.
For organizations that want a system kept secure and working without hiring a full-time team.
Support & maintenance
We agree a monthly scope: dependency and security updates, bug fixes, monitoring, model and prompt updates, and a set amount of improvement work. Incidents follow an agreed escalation path, and you get a short monthly report on health, costs and changes.
- (01)Security and dependency updates
- (02)Fixes within agreed response times
- (03)Model and prompt updates
- (04)A monthly health and cost report
Tools we use for this.
- GitHub
- Sentry
- Uptime monitoring
- CI/CD
- Your stack
We choose the stack that fits your requirements. Tool names describe our skills, not partnerships.
Build & Support.
Staged, ongoing.
We keep building after launch and look after the system in production.
Included
- (01)Agreed response times
- (02)Updates and patches
- (03)Bug fixes
- (04)Monitoring and alerts
- (05)Small improvements within the monthly scope
- (06)Monthly report
Not included
- (01)New features beyond the monthly scope (scoped separately)
- (02)Round-the-clock on-call, unless agreed
- (03)Third-party service costs
How it runs
- (01) · Week 1
Onboard
Access, monitoring and a baseline health check.
- (02) · Monthly
Run
Updates, fixes and improvements each month.
- (03) · Monthly
Review
A monthly report and the next priorities.
You might also
look at these.
Do you support systems you did not build?
Yes, after an onboarding review of the code and infrastructure. If something is risky, we will say so first.
What does it cost?
A fixed monthly fee for an agreed scope. Larger changes are scoped and priced separately.
Can we cancel?
Yes, with the notice period in the agreement. You keep all code, access and documentation.