The same questions all day
Where is my order, can I return this, do you have it in stock?
AI for retail and e-commerce. Consistent answers, faster refunds, cleaner books.
Every order creates questions, exceptions and payments to reconcile. We build systems that answer customers from your policies, prepare returns and refunds for approval and reconcile payments against orders.
Where the time goesFamiliar problems.
Familiar problems.
Fixable ones.
Inconsistent returns
Decisions depend on who answers, and promises are made before the evidence is checked.
Payments that do not reconcile
Card, mobile money, wallet and cash payments matched to orders by hand.
Example workflowsInput, AI, output.
Input, AI, output.
A person decides.
Three examples of what we would build. Each one keeps people responsible for the decisions that matter.
- (01)
Customer service desk
- Comes in
- Chats, WhatsApp and email
- AI takes on
- Answers from order data and policies and drafts complex replies
- Comes out
- Faster, consistent answers
- Person decides
- Agents approve refunds and exceptions.
- (02)
Returns and refunds
- Comes in
- Return requests and order history
- AI takes on
- Checks eligibility and evidence against your policy
- Comes out
- A recommended decision with reasons
- Person decides
- The merchant decides and approves refunds.
- (03)
Nightly payment reconciliation
- Comes in
- Payment-provider reports and orders
- AI takes on
- Matches payments, refunds and payouts
- Comes out
- A short list of mismatches
- Person decides
- Finance resolves them and signs off.
What we would build
Services that fit.
Take routine work off your teamAI assistants & chatbotsWebsite and WhatsApp assistants that answer from approved sources.Make your systems work togetherSystems integrationConnect the tools you already pay for.Take routine work off your teamBusiness process automationCoded workflows with monitoring, retries and an audit trail.Take routine work off your teamCRM setupHubSpot, Pipedrive or Zoho, configured around your pipeline.
Data and controlBuilt for the rules
Built for the rules
you work under.
Customer and payment data stays in your platforms. Assistants read only what they need for each answer, and refunds always need a person.
QuestionsRetail & e-commerce,
Retail & e-commerce,
answered.
Does it work with Shopify or WooCommerce?
Yes, through their APIs, and with custom shops that offer an API or exports.
Can it handle mobile money?
Where the provider supplies reports or an API, payments can be matched automatically.