Complaint clocks
Acknowledge, update and resolve within set days, and prove it every quarter.
AI for banks and lenders. Compliance work, done on time and on record.
Banks, microfinance institutions and lenders run on deadlines and evidence. We build internal systems that track complaints, check loan files and prepare regulatory reports, hosted where your rules require, with people approving every outward step.
Where the time goesFamiliar problems.
Familiar problems.
Fixable ones.
Incomplete loan files
Missing or inconsistent documents slow credit decisions and hide warning signs.
Reporting by spreadsheet
Regulatory returns assembled by hand from several systems.
Example workflowsInput, AI, output.
Input, AI, output.
A person decides.
Three examples of what we would build. Each one keeps people responsible for the decisions that matter.
- (01)
Complaint desk
- Comes in
- Branch, call-centre, email and social complaints
- AI takes on
- Categorizes, assigns and tracks each case against its deadline
- Comes out
- A complete register and the quarterly report
- Person decides
- Staff own responses; managers approve the report.
- (02)
Loan-file pre-check
- Comes in
- Applications and supporting documents
- AI takes on
- Extracts fields and checks completeness and consistency
- Comes out
- Files marked complete, or the missing items listed
- Person decides
- Credit officers make every decision; there is no automated scoring.
- (03)
Regulatory deadline tracker
- Comes in
- Rules, deadlines and owners
- AI takes on
- Reminds owners, collects evidence and drafts status notes
- Comes out
- One view of what is due and what is done
- Person decides
- Compliance signs off.
What we would build
Services that fit.
Take routine work off your teamBusiness process automationCoded workflows with monitoring, retries and an audit trail.Take routine work off your teamDocument processing & OCRInvoices, claims and forms read, checked and filed.Hand tasks to AI agentsPrivate AI on your own infrastructureOpen-weight models in your cloud or on your premises.Make your systems work togetherSecurity reviewFind and fix weaknesses in code, access and infrastructure.
Data and controlBuilt for the rules
Built for the rules
you work under.
Financial supervisors increasingly set rules for AI and outsourcing. We build internal tools that can run on your infrastructure, keep customer data out of public AI services and make every automated step auditable.
QuestionsBanking & financial services,
Banking & financial services,
answered.
Can you work within outsourcing rules?
We can structure the work as fixed-scope consulting, or build systems you host and run yourselves. Your compliance team decides what fits.
Do you build customer-facing chatbots for banks?
We can, but most of the value we see is internal: complaints, files and reporting. Those are lower risk and quicker to prove.