Ecommerce operationsReturns that respect the customer. And the policy.
A merchant workspace for eligibility, evidence, customer responses and the decisions behind every return.
A record. Four handoffs.
A decision you can inspect.
Choose a scenario and advance through the workflow. Every output below is a prepared example tied to the displayed sample record.
Workflow explorer / Save a customer response for reviewLeather trail boots
Source evidence
- Original order
- ORD-1028
- Customer request
- Too small
- Items
- 1 × Leather trail boots
- Item value
- $165.00
- Condition
- opened unused
- Policy recommendation
- Approve: every line is within the applicable policy.
Specialist handoffs
Ready to explore- 1Return analyst
RET-0024 concerns Leather trail boots from ORD-1028. Customer reason: Too small.
Prepared sample output - 2Policy analyst
Approve: every line is within the applicable policy.
Prepared sample output - 3Resolution planner
Prepare a response describing the next permitted step. Do not promise a refund settlement or an available replacement.
Prepared sample output - 4Commerce reviewer
Check the response against the recorded recommendation. Policy exceptions and missing evidence must remain visible.
Prepared sample output
Save a customer response for review
Example draftWe have reviewed your request for Leather trail boots. The recorded policy check is eligible for merchant approval. We will confirm the return instructions after that review.
A response draft does not authorize or settle a refund. Merchant approval and receipt checks remain in the operational workflow.
Leather trail boots
Source evidence
- Original order
- ORD-1028
- Customer request
- Too small
- Items
- 1 × Leather trail boots
- Item value
- $165.00
- Condition
- opened unused
- Policy recommendation
- Approve: every line is within the applicable policy.
Specialist handoffs
Ready to explore- 1Return analyst
RET-0024 concerns Leather trail boots from ORD-1028. Customer reason: Too small.
Prepared sample output - 2Policy analyst
Approve: every line is within the applicable policy.
Prepared sample output - 3Resolution planner
Prepare a response describing the next permitted step. Do not promise a refund settlement or an available replacement.
Prepared sample output - 4Commerce reviewer
Check the response against the recorded recommendation. Policy exceptions and missing evidence must remain visible.
Prepared sample output
Save a customer response for review
Example draftWe have reviewed your request for Leather trail boots. The recorded policy check is eligible for merchant approval. We will confirm the return instructions after that review.
A response draft does not authorize or settle a refund. Merchant approval and receipt checks remain in the operational workflow.
Portable speaker
Source evidence
- Original order
- ORD-1027
- Customer request
- Ordered two sizes, returning one
- Items
- 1 × Portable speaker
- Item value
- $89.00
- Condition
- unopened
- Policy recommendation
- Exception review: outside window. Decline unless the returns manager applies the exception rule with a recorded rationale.
Specialist handoffs
Ready to explore- 1Return analyst
RET-0023 concerns Portable speaker from ORD-1027. Customer reason: Ordered two sizes, returning one.
Prepared sample output - 2Policy analyst
Exception review: outside window. Decline unless the returns manager applies the exception rule with a recorded rationale.
Prepared sample output - 3Resolution planner
Prepare a response describing the next permitted step. Do not promise a refund settlement or an available replacement.
Prepared sample output - 4Commerce reviewer
Check the response against the recorded recommendation. Policy exceptions and missing evidence must remain visible.
Prepared sample output
Save a customer response for review
Example draftWe have reviewed your request for Portable speaker. This request falls outside the recorded return window. A returns manager must review whether an exception is available.
A response draft does not authorize or settle a refund. Merchant approval and receipt checks remain in the operational workflow.
Selvedge straight jeans
Source evidence
- Original order
- ORD-1023
- Customer request
- Box was crushed and item dented
- Items
- 1 × Selvedge straight jeans
- Item value
- $115.00
- Condition
- damaged
- Policy recommendation
- Request the required condition evidence before review.
Specialist handoffs
Ready to explore- 1Return analyst
RET-0019 concerns Selvedge straight jeans from ORD-1023. Customer reason: Box was crushed and item dented.
Prepared sample output - 2Policy analyst
Request the required condition evidence before review.
Prepared sample output - 3Resolution planner
Prepare a response describing the next permitted step. Do not promise a refund settlement or an available replacement.
Prepared sample output - 4Commerce reviewer
Check the response against the recorded recommendation. Policy exceptions and missing evidence must remain visible.
Prepared sample output
Save a customer response for review
Example draftWe have reviewed your request for Selvedge straight jeans. Please provide the required condition evidence so the team can complete its review.
A response draft does not authorize or settle a refund. Merchant approval and receipt checks remain in the operational workflow.
The product is built.
Your environment is specific.
The showcase does not connect to a Shopify store or issue refunds. Merchant records and recommendation states come from the implemented product’s sample dataset.
A client implementation requires its own system connections, policy configuration, model credentials and acceptance testing. The walkthrough is a public, browser-only slice of the workflow.
Read the implementation case